What do our guests feel?
Some think of their local salon as a safe-haven that offers a sense of calm, freedom and zen. Could it be true that along with great looking hair, there is also a therapeutic element attached to a salon visit? We asked some of our guests how they felt when they leave the salon and many associated feeling good with visiting their hair stylist. One guest told us:
“I feel it is a time to unwind and relax, read a mag, down a cup of their coffee and enjoy the whole experience of ‘me’ time, such a precious time and one not to be missed!”.
We recognise that the guest-stylist relationship is key to a positive salon experience, and so do our guests.
“After having my hair done I feeI like a completely different person, totally relaxed and confident with my appearance once again. I have a favourite stylist at my local salon. She is very friendly and always makes me feel special.”
“She instantly puts you at ease. And does amazing things with my unruly, curly hair. I always feel beautiful when I leave.”
There are different elements of visiting a hair salon that can contribute to the improvement of wellbeing. It’s hard not to find yourself in a relaxed state when you’re sitting comfortably with a cup of tea and a good magazine or book while an expert works their magic to make us look and feel wonderful. Good conversation is very much part of this experience and this guest agreed too saying:
“I talk non-stop when I’m at the salon and my stylist listens to me – which is why I love coming to see her.”
On the flip side, we know some guests just like to relax in silence – which can be just as therapeutic too. The most important thing to note here is that whatever you consider therapeutic is completely your own choice. There is a sense of unspoken trust between guest and stylist when it comes to building a connection, which is why we believe in the importance of listening to your needs. Some guests even have their favourite stylist and will not allow anyone else to cut their hair, even if it means stretching the limits of a grown out balayage whilst their favourite stylist is on holiday. An all too familiar feeling!
“My stylist always cuts my hair just how I like it. She remembers all of her customers and gives each one 100%. If she’s having a bad day, you would never know it. I wouldn’t let anyone else touch my hair for as long as she’s there.”
Perhaps this is not just about the stylist’s ability to cut and colour hair, but also the connection and sense of comfort in choosing to either chat or enjoy a blissful silence between you and your stylist. Your hairapy. Your way.
Happy World Mental Health Day
How do you feel when you visit a hair salon? Let us know by tagging @RegisUK and using the hashtag #RegisWMHD